RETURNS POLICY

Shirt Logos hope you are happy with your purchase however if there is a problem with the products you have ordered please refer to the return policy below. All items are checked at source before shipment.

Return of Faulty Goods

  • If goods received are faulty, incorrect or damaged, please contact us as soon as you are aware of the problem. Please contact us on the day or Email shirtlogos@btconnect.com and we will be happy to help.
  • We would recommend that faulty garments are returned in person at the event if “Deliver to Event” shipping was requested. If this is not possible, we would advise a secure method of postage as damage or loss of goods in transit will be the responsibility of the purchaser.
  • We will repair, replace or refund the goods that are found to be defective.
  • Returns will be based on an individual basis.
  • We will need to see the garments in order to make a decision as to whether we will refund, replace, repair the garment or decided if it is defective at all.
  • If goods are found to be defective and it is not possible to repair or replace the goods, then a full refund or replacement product will be agreed upon by both parties.

Returns of Goods (Non-Faulty)

If the incorrect product has been ordered e.g. colour, size, garment, you are entitled to a full refund within 7 working day of taking delivery, subject to the following conditions :

  • If you require a refund, we will issue the refund after receiving the goods back.
  • The costs involved with returning the goods will be the purchaser’s responsibility.
  • We will only issue a refund if the items returned are received by us in the same condition as sold.
  • All goods should be returned directly to Shirt Logos Ltd.
  • All goods must be accompanied by a covering letter stating reason for returns along with date purchased and contact details.
  • We strongly recommend that you use a secure method of postage for your return as any loss or damage will be your responsibility.
  • Returns can also be made in person if “Deliver to Event” shipping was requested or as stated above .

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Questions ?

If you need more information on one of our products, to confirm details of an order or want to find out more about Shirt Logos please contact us directly. We can be contacted by phone, mail or using our online contact form.

Delivery

Shirt Logos will deliver your order by post. We recommend you place orders well ahead of time to ensure delivery in time for the events you will be attending

Shirt Logos

Shirt Logos Ltd is a specialist supplier of branded clothing and promotional items. It is the official merchandise supplier for all IAPS Sport events and activities.

Contact Details

Unit 27 Elva Business Park

Elva Way

Bexhill on Sea

East Sussex

TN39 5BF

Tel: 01424 223916