Shirt Logos hope you are happy with your purchase however if there is a problem with the products you have ordered please refer to the return policy below. All items are checked at source before shipment.
Return of Faulty Goods
- If goods received are faulty, incorrect or damaged, please contact us as soon as you are aware of the problem. Please contact us on the day or Email firstname.lastname@example.org and we will be happy to help.
- We would recommend that faulty garments are returned in person at the event if “Deliver to Event” shipping was requested. If this is not possible, we would advise a secure method of postage as damage or loss of goods in transit will be the responsibility of the purchaser.
- We will repair, replace or refund the goods that are found to be defective.
- Returns will be based on an individual basis.
- We will need to see the garments in order to make a decision as to whether we will refund, replace, repair the garment or decided if it is defective at all.
- If goods are found to be defective and it is not possible to repair or replace the goods, then a full refund or replacement product will be agreed upon by both parties.
Returns of Goods (Non-Faulty)
If the incorrect product has been ordered e.g. colour, size, garment, you are entitled to a full refund within 7 working day of taking delivery, subject to the following conditions :
- If you require a refund, we will issue the refund after receiving the goods back.
- The costs involved with returning the goods will be the purchaser’s responsibility.
- We will only issue a refund if the items returned are received by us in the same condition as sold.
- All goods should be returned directly to Shirt Logos Ltd.
- All goods must be accompanied by a covering letter stating reason for returns along with date purchased and contact details.
- We strongly recommend that you use a secure method of postage for your return as any loss or damage will be your responsibility.
- Returns can also be made in person if “Deliver to Event” shipping was requested or as stated above .